Butt AH, Ahmad H. AI Chatbot Innovation – Leading toward Consumer Satisfaction, Electronic Word of Mouth and Continuous Intention in Online Shopping. JTDE [Internet]. 2023 Dec. 26 [cited 2024 Jul. 4];11(4):156-84. Available from: https://mail.jtde.telsoc.org/index.php/jtde/article/view/735