Electronic Communication of Entrepreneurs during the Covid-19 Pandemic in the Czech Republic
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Keywords
Electronic communication., Government administration institutions, Covid-19 pandemic., Entrepreneurs, Factors influecing satisfaction
Abstract
The aim of this article is to find out the attitudes of business entities towards the helpfulness and frequency of the use of electronic communication with government administration institutions in the Czech Republic during the Covid-19 pandemic. The research was conducted in the form of a questionnaire survey of 464 respondents. Based on the primary research, the change in the use of electronic communication was verified. The most important factors influencing satisfaction in communication are functionality, speed and delivery confirmation. The increased need for electronic communication was found especially in micro and small enterprises and in the services sector.
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Sárka Sobotovičová, School of Business Administration in Karvina, Silesian University in Opava
Affiliation: Department of Finance and Accounting, School of Business Administration in Karvina, Silesian University in Opava, Univerzitní náměstí 1934/3, 733 40 Karviná, Czech Republic
Beáta Blechová, School of Business Administration in Karvina, Silesian University in Opava
Affiliation: Department of Finance and Accounting, School of Business Administration in Karvina, Silesian University in Opava, Univerzitní náměstí 1934/3, 733 40 Karviná, Czech Republic
Tomáš Pražák, Silesian University in Opava, School of Business Administration in Karviná
Affiliation: Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Univerzitní náměstí 1934/3, 733 40 Karviná, Czech Republic
